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Terms and conditions

Privacy Policy

Stroke Association is committed to protecting your privacy and this policy explains how we use information you give to us and how we protect your privacy.

This policy only applies to those resources within the domain.

The Data Protection Act

Under the Data Protection Act 1998, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard our data, and strict security standards to prevent any unauthorised access to it. We do not pass on your details to any third party unless you give us permission to do so.

What information do we collect?

We collect different kinds of information from visitors to this site. This can include information from:


Cookies are small text files stored in your device when you access most websites on the internet. Cookies are useful to remember information about you when you return to a website.

Cookies can't harm you computer. They are used to improve your experience when visiting our website. We use cookies throughout our website at ("Website") in order to:

  1. make it easier to use;
  2. support the provision of relevant information and functionality for you as a valued visitor to the Website; and
  3. to provide us with certain information about how the Website is used in order for us to keep it up to date, relevant and, as far as we reasonably can, free from errors.

We have set out further information below about the types of cookies that we use on the Website.

By using the Website you confirm your agreement to the use by us of cookies. You have control over what cookies are used on sites you visit and you can choose to manage the cookies we use on this Website at any time through the settings on your browser.

If you would like more information about how to do this, or if you would like more information about cookies generally, please visit Please be aware that certain cookies may be set as soon as you visit that website (which we neither recommend nor control). You can remove those cookies using your browser settings if you want to.

Please be advised that preventing the use of cookies when using the Website is likely to affect our ability to keep the Website as viewed by you up to date or to cater for preferences for you or to improve the performance of the Website.

We have set out information below about the different types of cookies used. The cookie categories are based on the category definitions contained in the International Chamber of Commerce UK Cookie guide:

Strictly necessary cookies

Strictly necessary cookies are essential to enable you to move around a website and use its features and/or services. These cookies allow websites to provide services at the request of users. The Website does not use any strictly necessary cookies.

Performance cookies

Performance cookies allow us to update the Website, to ensure that we cater for users' preferences, and to improve the performance of the Website generally. Performance cookies collect information about how this Website is used (for example, which pages users visit most often and where error messages are delivered).

Performance cookies don't collect information that identifies individual visitors to the Website. All information is aggregated and is therefore anonymous.

This Website uses performance cookies to:

  1. provide statistics on how this Website is used (including selections that visitors to the Website have made and information about goods and services that they have viewed, during their use of the Website);
  2. gather non-user specific technical data regarding usage of this Website and to provide us with various statistics on how the Website is used;
  3. enable us to improve the Website by measuring and collecting information about any errors that may occur;
  4. test different designs of the Website.

We use Google Analytics for these purposes (please see the section below headed "Further Information").

Functional cookies

Functional cookies allow the Website to remember choices that visitors make, and any customisations you make to Website pages during your visit. Functional cookies are required to provide features and services specific to individual users of the Website.

The Website uses functional cookies to record and remember that you have been provided with the cookie consent notification.

Targeting or advertising cookies

These types of cookies collect information about the browsing habits of users of sites in order to make advertising relevant to you and your interests, and to help measure the effectiveness of advertising campaigns.

The Website does not use targeting/advertising cookies.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:

  1. Choose the menu "tools" then "Internet Options";
  2. Click on the "privacy" tab;
  3. Select the setting the appropriate setting.

For Mozilla Firefox:

  1. Choose the menu "tools" then "Options";
  2. Click on the icon "privacy";
  3. Find the menu "cookie" and select the relevant options.

For Opera 6.0 and further:

  1. Choose the menu Files"> "Preferences";
  2. Privacy.

For Chrome:

  1. Choose the Customize and control Google Chrome icon;
  2. Settings;
  3. Show Advanced Settings;
  4. Privacy -> Content Settings;
  5. Cookies.

Further Information

If you would like more general information about:

  1. cookies in general, please visit
  2. Google Analytics, please visit

If you wish to prevent being tracked by Google Analytics across all websites, please visit

We do not pass on any personal information you have given us to any other site.

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of the information we collect, how we use it, and under what circumstances, if any, we will share it with other parties.

What happens to the information I supply?

Any details you supply to us are held in strict confidence. If you state you are happy for us to hold your details we will from time to time contact you either by phone, post or email about our work at the Association. Should you not wish us to contact you in this way please notify us in writing at the following address:

Stroke Association, The Appeals Department, 1 Sterling Business Park, Salthouse Road, Northampton, NN4 7EX.

How do we protect personal information?

We use a secure server when you make a donation via our website. We also take appropriate measures to ensure that the information disclosed to us is kept secure, accurate and up to date and kept only as long as is necessary for the purposes for which it is used.

Contact for queries about our Privacy policy

If you have any queries about our Privacy policy or our compliance with the Data Protection Act, please write to: Director of Corporate Governance, Stroke House, Stroke Association, 240 City Road, London EC1V 2PR.

This page was last updated on 1 January 2013

Please visit for terms and conditions relating to Stroke Helpline and Information Services.

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